Complete ITSM Delivery Kit
Category: Bundle
Price: ₹2,999
Buy Complete ITSM Delivery Kit from Punit Singh (@punitsingh) on ownstreet. Digital download with UPI checkout and instant delivery after payment.
Made for: Lead and senior functional consultants, delivery leads and project managers who want a complete, consistent document set for an ITSM implementation or for a con
Thirty-five connected Word and Excel files that cover a ServiceNow ITSM project from requirements to hypercare. One set of documents for the whole delivery lifecycle. Every file shares the same sample project and the same IDs, so a requirement can be followed from the BRD through design, test and go-live.
- Requirements (11): workshop guide, gathering workbook, stakeholder register, RACI, RIDAC, as-is assessment, BRD template and filled sample, requirements register, RTM.
- Design (10): to-be process design, FRS template and filled sample, configuration design workbook, reporting and dashboard spec, integration specification, CSDM and CMDB design, knowledge management design, workspace and experience design, instance and release strategy.
- Data (2): data migration plan and reconciliation workbook.
- Agile (2): agile pack and an 86-item product backlog.
- Test (4): test strategy and plan, 167 UAT test scripts, defect log, UAT acceptance and sign-off.
- Training (1): training and change management plan.
- Go-live (3): cutover and go/no-go checklist, hypercare log, support handover and exit.
- Governance (2): project governance pack and platform governance with demand intake.