Punit Singh

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Complete ITSM Delivery Kit

• · Requirements (11): workshop guide, gathering workbook, stakeholder register, RACI, RIDAC, as-is assessment, BRD template and filled sample, requirements register, RTM.
• · Design (10): to-be process design, FRS template and filled sample, configuration design workbook, reporting and dashboard spec, integration specification, CSDM and CMDB design, knowledge management design, workspace and experience design, instance and release strategy.

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ITSM Kit - Starter Requirement Kit

• · README and Index: what each file is for and the order to use them.
• · Workshop Facilitation Guide: how to run and structure requirement workshops.